Terms and Conditions
Last updated: 23 September 2026
1. Introduction
These terms and conditions (“Terms”) govern your use of the website www.thecelticbakers.co.uk (“the Website”), operated by The Celtic Bakers Ltd, trading as “The Celtic Bakers” (“we”, “us”, “our”). By using the Website, you accept these Terms. If you disagree with any part of these Terms, please do not use the Website.
2. Who We Are
The Celtic Bakers Ltd, trading as “The Celtic Bakers”, is a company registered in England and Wales under company number 03143330. Our registered office is at Shipton Mill, Long Newnton, Tetbury, Gloucestershire GL8 8RP. Our trading address is 22 Leeside Rd, London N17 0QJ. Our VAT number is GB 927 5217 16.
You can contact us at sales@thecelticbakers.co.uk or 020 8889 7159.
3. Information on This Website
The Website is provided for general information about our products and services. We take reasonable care to keep the content accurate and up to date, but details such as product availability, opening hours and prices may change without notice. Nothing on the Website is a binding offer to sell; any order placed with us in person, by phone or by email is subject to separate confirmation at the time.
We take care to make sure the allergen and ingredient information on the Website is correct when published. However, recipes and suppliers can change, so the product label, or the information we give you when you order, is always the most up-to-date source. If you have an allergy or intolerance, please check with us directly before ordering.
4. Intellectual Property
Unless otherwise stated, we own or are licensed to use all intellectual property rights in the Website and its content, including text, graphics, logos, photographs and design. You may view and print pages from the Website for your own personal, non-commercial use. You must not reproduce, republish, distribute or otherwise use any content from the Website for commercial purposes without our prior written permission.
5. Acceptable Use
You agree not to use the Website:
· in any way that is unlawful, fraudulent or harmful;
· to transmit or upload any virus, malware or other harmful material;
· to attempt to gain unauthorised access to the Website, the server on which it is hosted, or any connected system; or
· to copy, scrape or harvest data from the Website by automated means without our consent.
6. Links to Other Websites
The Website may contain links to third-party websites, such as social media, delivery partners or suppliers. These links are provided for convenience only. We have no control over, and accept no responsibility for, the content or availability of third-party websites.
7. Limitation of Liability
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law of England and Wales.
Subject to that, and to the extent permitted by law, we are not liable for any loss or damage arising from your use of, or inability to use, the Website. This does not affect your statutory rights as a consumer, including those under the Consumer Rights Act 2015, in relation to any goods or services you buy from us.
8. Privacy and Cookies
How we use any personal information you give us, and how we use cookies, is explained in our Privacy Policy and Cookie Policy.
9. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business or to the law. The current version will always be available on this page, with the date it was last updated.
10. Governing Law
These Terms are governed by the law of England and Wales, and the courts of England and Wales will have jurisdiction over any dispute. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
11. Contact Us
If you have any questions about these Terms, please contact us at sales@thecelticbakers.co.uk or 020 8889 7159.
Privacy Policy
Last updated: 23 September 2026
1. Who We Are
This Privacy Policy explains how The Celtic Bakers Ltd, trading as “The Celtic Bakers” (“we”, “us”, “our”), collects, uses and protects your personal data when you visit www.thecelticbakers.co.uk or otherwise deal with us. We are the “controller” of your personal data under UK data protection law, which includes the UK GDPR, the Data Protection Act 2018 and the Data (Use and Access) Act 2025.
You can contact us at sales@thecelticbakers.co.uk, on 020 8889 7159, or by post at 22 Leeside Rd, London N17 0QJ. Our registered office is at Shipton Mill, Long Newnton, Tetbury, Gloucestershire GL8 8RP. Company number: 03143330.
2. What Personal Data We Collect
Depending on how you deal with us, we may collect:
· contact details you give us when you get in touch, for example through a contact form (such as your name, email address, phone number and the content of your message);
· your email address and name, if you sign up to receive news or offers from us;
· technical and usage data collected automatically through cookies and similar technologies (such as IP address, browser type, pages visited and time on site), as explained in our Cookie Policy; and
· information you give us when you place an order by phone, in person or by email, such as your name, contact details, delivery address and order details.
We do not collect payment card details through the Website, as it does not take online payments.
3. How We Use Your Data and Our Legal Basis
Purpose
Legal basis
To respond to your enquiries
Legitimate interests (running our business and responding to customers)
To take, prepare and deliver orders you place with us
Contract
To send you marketing emails, if you have opted in
Consent
To understand how visitors use our Website (analytics)
Consent, given through our cookie banner
To keep tax and accounting records
Legal obligation
We will only use your personal data for the purposes we collected it for, unless we reasonably consider that we need to use it for another compatible purpose.
4. Who We Share Your Data With
We may share personal data with trusted third parties who help us run the Website and our business, such as our website hosting provider, any email, newsletter or analytics service we use, and delivery or courier partners where needed to fulfil an order. These providers only process data on our instructions and are required to keep it secure. We do not sell your personal data.
5. International Transfers
Some third-party services we use may store or process data outside the UK, including in the United States. Where this happens, we make sure appropriate safeguards are in place, such as the provider’s participation in the UK Extension to the EU-US Data Privacy Framework or the use of the UK International Data Transfer Agreement.
6. How Long We Keep Your Data
We keep personal data only for as long as we need it for the purpose it was collected:
· enquiries and messages: 12 months after our last contact with you;
· marketing email subscriber details: for as long as you stay subscribed, plus a short period afterwards to record that you have unsubscribed; and
· order and financial records: 6 years, to meet HMRC record-keeping requirements.
7. Your Rights
Under UK data protection law, you have the right to:
· access the personal data we hold about you;
· ask us to correct inaccurate data;
· ask us to delete your data in certain circumstances;
· ask us to restrict how we use your data;
· object to our use of your data, including for direct marketing;
· ask us to transfer your data to another organisation (data portability), where technically feasible; and
· withdraw your consent at any time, where we rely on consent.
To exercise any of these rights, contact us at sales@thecelticbakers.co.uk. We will respond within one month.
8. Complaints
If you are unhappy with how we have handled your personal data, please contact us first at sales@thecelticbakers.co.uk. We will acknowledge your complaint within 30 days and let you know the outcome without undue delay. If you are still not satisfied, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
9. Cookies
We use cookies and similar technologies on the Website. Full details are in our Cookie Policy.
10. Children
Our Website is not directed at children, and we do not knowingly collect personal data from children.
11. Keeping Your Data Secure
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date.
Cookie Policy
Last updated: 23 September 2026
1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, or work more efficiently, and to provide information to the website owner.
2. How We Use Cookies
Our Website may use the following types of cookies:
· Strictly necessary cookies: needed for the Website to work, for example to remember your cookie choices. These cannot be switched off.
· Analytics cookies: help us understand how visitors use the Website, such as which pages are most popular.
· Functionality cookies: set by features such as embedded maps or social media feeds.
Apart from strictly necessary cookies, we only set cookies if you agree to them through our cookie banner.
4. Managing Cookies
When you first visit our Website, you will see a cookie banner where you can accept or reject non-essential cookies. You can change your choices at any time using the “Cookie Settings” link at the bottom of every page.
You can also control cookies through your browser settings, including blocking or deleting them. See your browser’s help pages for instructions (Chrome, Safari, Firefox or Edge). Blocking some cookies may affect how the Website works.
5. Third-Party Cookies
Some cookies may be placed by third-party services that appear on our pages, such as embedded maps, videos or social media content. We do not control these cookies; please see the relevant third party’s own cookie policy for more information.
6. Changes to This Policy
We may update this Cookie Policy as our use of cookies changes. The date at the top of this page shows when it was last updated.